Technical Support

If you are experiencing technical issues with your fiber internet, please complete the below form and describe the issue in detail. We will get back to you as soon as possible.

We have a 30-Day service guarantee where there is no charge for any issue you may have from the date of your installation. After 30 days, any service issues due to Strada equipment or service remains free of charge. If the issue is due to non-Strada equipment or service, you may incur a service charge:

During Business Hours (8:00am to 4:00pm): $75
Outside of Business Hours (Mon-Fri 4:00pm-6:00pm; Saturday 1200pm-6:00pm): $150
Service calls received outside of business hours or on holidays will be addressed the following business day.

We’ll do our best to troubleshoot prior to sending a technician, but we may not know what the issue is until we arrive on-site. We will always do our best to communicate any potential costs to you.

Maryann Wagoner

18:39 30 Nov 21

The technicians and office staff are fast and efficient, very friendly and on top of things!! Thank you! Happy to be a part of the Strada family!

Julie Hummel

13:19 24 Jun 21

I've had Strada since it became available in my neighborhood. In 2 years we've had one outage that was resolved in minutes. I've talked to accounting, install and support, quality of response has been top notch each time and when I needed a new power cord for my modem, they made sure I was able to get a replacement from their office immediately! Highly impressed!

Barbara Brandt

11:34 25 May 21

Very satisfied with the service. And good value with NO pricing gimmicks like other providers. 25% less expensive than previous provider also, and no yearly price increases.

Randy McKay

19:25 20 May 21

Excellent high speed internet. Have not had a single problem since they installed. Contacted customer service for other reasons and they were very friendly and helpful. Can't say enough good things. Will stay with Strada.

Aaron Christopher

14:10 13 May 21

It is so nice to work with a locally owned business that is doing an outstanding job of meeting the broadband needs of our rural community. I was one of the first to sign up for the new fiber internet and it has changed our lives. I now enjoy quality video meetings from home and the kids stream videos in every room of the house (sometimes at the same time) with no issues. The customer service is excellent. When I call, I love knowing that I'm talking with one of my neighbors down the street.

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Email: info@stradacomm.com