If you are experiencing technical issues with your fiber internet, please complete the below form and describe the issue in detail. We will get back to you as soon as possible.
**We will respond to service calls received after 8:00pm the following business day.**
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Some of Our Common Service Charges Include |
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| Service calls received during business hours: | $75 | |
| Service calls received outside of business hours: | $150 | |
| Non-Strada Equipment Set Up: | $25 | |
| Cable Removal: | $25 per line | |
| In-Home Tutorial: | $25 | |
| First Streaming Device Set Up: | Free during initial installation | |
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Ask us about additional services offered. |
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Our customers receive a 90-day service guarantee from the date of installation where Strada will provide technical support free of charge excluding damage to equipment or wiring during normal business hours. After 90 days, service charges may apply for issues unrelated to a Strada service or Strada equipment failure.